My mobile credit is not being applied to my account

You must ensure that your mobile account with your telecom provider is a prepaid account. We are unable to add credit to mobile accounts that are on a monthly plan or a post-paid account.

If you are sure that your mobile account is a prepaid account please double check that you provided the correct phone number.

If you're still having issues, please contact our support team and we'll gladly assist you.

Still need help? Contact Us Contact Us