I paid with Bitcoin, where is my order?

Once your transaction is verified on the Bitcoin network your prepaid product will be delivered automatically to the email you provided. Generally this takes 10-30 minutes depending on the size of your order and the number of transactions waiting to be verified.

In general we wait for the following number of transaction confirmations:

• < 0.25 BTC - 1 confirmation
• < 0.5 BTC - 2 confirmations
• >= 0.5 BTC - 3+ confirmations

In some cases it may take longer to process your payment. This all depends on the cryptocurrency wallet you used to pay with, the transaction fees that were supplied to incentivize transaction validators to prioritize your transaction, and the amount of transactions currently waiting to be validated on the Bitcoin network.

Our general rule of thumb is, if you have not received your order or an email from us explaining what might have gone wrong, to reach out if your transaction has at least 3 confirmations on the Bitcoin network.